Terms & Conditions

1. About Web Rabbit Media

Web Rabbit Media is a Ghanaian technology business registered as Web Rabbit Media, registration number BN419900523. We provide software, payment orchestration, messaging and related business tools. We are not a bank and do not accept deposits. Regulated payment services are performed through authorised third-party providers.

2. Accepting these terms

By creating an account, using a checkout, submitting an application or continuing to use the services, you agree to these terms and any policy specifically presented to you. If you use the services for an organisation, you confirm that you are authorised to bind it.

3. Accounts and acceptable use

You must provide accurate information, protect access credentials and notify us promptly of suspected misuse. You must not use the services unlawfully, interfere with their security, impersonate others, submit malicious content or use payment tools for undisclosed products or activities.

Every business is individually screened. A category being supported does not guarantee approval. We may request KYC, KYB, source-of-funds or transaction evidence, apply limits, pause activity or decline service where risk or law requires it.

4. Payments and merchant sales

A purchase contract is between the customer and the merchant shown at checkout. The merchant controls the product description, price, delivery, returns and customer support. Web Rabbit facilitates the payment technology and helps investigate payment-processing errors. Merchant pricing, settlements, reserves, refunds and chargebacks are governed by the Merchant Service Agreement.

5. Service availability and changes

We aim to keep services available but do not promise uninterrupted access. Banks, mobile-money operators, telecommunications networks and other providers may delay or reject activity. We may change, suspend or discontinue a feature where necessary for security, compliance, provider requirements or operations. Material changes will be communicated through reasonable channels.

6. Intellectual property

Web Rabbit’s software, branding and documentation remain ours or our licensors’. You receive a limited, revocable right to use them for their intended purpose. You retain ownership of content you submit and grant us the rights needed to host, process and display it to provide the service.

7. Privacy, cookies and providers

Our Privacy Policy, Third-Party Service Providers Privacy Notice and Cookies Policy explain how information and browser storage are used. Our Consumer Protection Policy explains complaints and payment-error escalation.

7A. Promotional messages

When you pay a merchant through Web Rabbit, you agree that we may send you promotional SMS on behalf of Web Rabbit merchants in business categories related to your purchases, as described in our Privacy Policy. Merchants never see your full number. You will receive no more than two such messages a week, and you can opt out at any time by replying STOP.

8. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. To the extent permitted by law, we are not responsible for indirect or consequential loss, a merchant’s products or delivery, or failures outside our reasonable control. Any service-specific limits in a written agreement apply in addition to this section.

9. Ending access

You may stop using the service. We may restrict or terminate access for breach, fraud risk, legal requirements, provider instructions or prolonged inactivity. Obligations concerning unpaid amounts, disputes, records, confidentiality and intellectual property survive termination where relevant.

10. Governing law and disputes

These terms are governed by the laws of Ghana. Please contact us first so we can try to resolve a dispute. If it cannot be resolved, the courts of Ghana have jurisdiction, subject to any mandatory consumer right or written agreement that applies.

Contact

Email hello@webrabbitmedia.com or call +233 59 896 9229. Policy questions should include the policy name in the subject.