Third-Party Service Providers Privacy Notice

1. Why we use providers

We use carefully selected providers for infrastructure, identity and business verification, payment routing, mobile-money and bank processing, disbursements, messaging, email, security, customer support and artificial-intelligence assistance. We share only information reasonably needed for the assigned service.

2. Confirmed service providers

• Supabase — hosted database, authentication and related application infrastructure.
• 360Pay / LibertePay and JuniPay — payment, bill-payment or disbursement rails, depending on availability and the transaction selected.
• SMSALA — SMS, verification, WhatsApp and voice-message delivery where those tools are used.
• DeepSeek — optional AI-assisted writing or documentation help when a user or authorised administrator requests it.

Financial institutions, mobile-money operators, card networks, identity-verification services, hosting, security and communications providers may also receive information where needed to complete an instruction. The provider actually used can vary by feature, destination, availability and risk controls.

3. Information shared

Depending on the service, this may include names, contact details, account identifiers, transaction references, amounts, bank or mobile-money destination details, business verification records, device and security data, message content, or text submitted for AI assistance. We do not sell personal information.

4. International processing

Some providers may process information outside Ghana. Where this happens, we assess the service and use contractual, security and organisational safeguards appropriate to the information and applicable law. A provider may also be required to disclose information under the laws that apply to it.

5. Provider responsibilities

Providers must process information for agreed purposes, apply appropriate security and confidentiality measures, and meet applicable retention or deletion requirements. Financial and communications providers may also process information as independent controllers where law or network rules require them to do so.

6. AI-assisted features

Do not submit passwords, payment credentials, identity documents or other unnecessary sensitive information to an AI writing field. AI output can be inaccurate and must be reviewed before it is used or sent.

7. Changes

Providers can change as services develop. We will update this notice when a material provider or processing purpose changes. This page does not imply endorsement by, ownership by, or an exclusive relationship with any provider named above.

Contact

Email hello@webrabbitmedia.com or call +233 59 896 9229. Policy questions should include the policy name in the subject.